JL Neilsen
has a strong background in strategy, analytics, customer experience, and customer education. At Crazy Egg, she has led customer-facing work across sales, customer success, support, onboarding, and product education. Her work helps teams understand customer behavior, identify friction, and turn data into practical actions that improve the customer experience and create more value from Crazy Egg.
Articles by JL
Interactive Mode not working?
Why does this happen? Your site is configured to restrict one or more security policies through a Content-Security-Policy header and...
Troubleshooting: Track By Name Mismatch (Heatmap)
Why does this happen? This situation occurs in one of two cases. You have added the track by name code...
Troubleshooting: I Cannot Create a Heatmap, WHY?
Why does this happen? If you encountered an error that read, “Unfortunately, since you are a Manager of this account, you...
Troubleshooting Your Heatmaps or Tests
Every Heatmap, A/B test, or Edit requires a short time to set up. In most cases, this happens immediately. But...
Troubleshooting: My Screenshot doesn’t show my page? It wasn’t captured, why?
Why does this happen? Sometimes, when our system goes to your site to take that one-time screen capture of your...
Removing Cookie Consents or Omit Pop-ups
Do you use pop-ups on your site? By default, when our system takes the first screenshot, we try to avoid...
How to Group Elements
Sometimes using ceid is not practical or desirable. For instance, if you have a very large number of elements you...
Improve Click Tracking with Virtual Elements
A virtual element is a rectangular page region you define and track as if it were a common page element....
How to Exclude Elements from being Tracked
You can tell Crazy Egg to ignore certain elements with the CSS class -ce-ignore. Simply assign this class to an...
Tracking Custom Elements with an ID Attribute
Sometimes you want an element to be identified based on its position relative to other elements rather than its content....