JL Neilsen
has a strong background in strategy, analytics, customer experience, and customer education. At Crazy Egg, she has led customer-facing work across sales, customer success, support, onboarding, and product education. Her work helps teams understand customer behavior, identify friction, and turn data into practical actions that improve the customer experience and create more value from Crazy Egg.
Articles by JL
Setting the Duration of Your Heatmap
Heatmaps will not track forever. Newly created Heatmaps will automatically stop when either of the two conditions is met. Either...
Sharing Heatmap Reports, Video Recordings and A/B Test Results
Here at Crazy Egg, we want customers to be able to share their insights and knowledge with their colleagues or...
Duplicate a Heatmap
Duplicating a Heatmap is a great way to add a new heatmap to the same page. This option will use...
Editing a Heatmap
There are times when you will need to edit your Heatmap settings after the Heatmap has been running. There are...
Filtering Heatmap Reports
Filtering results for a Heatmap is a great way to view targeted results based on the specific date range (or...
Heatmaps for External A/B Tests
Heat mapping variants of an A/B test is a great way to gain valuable insights into what your visitors respond...
Understanding Your Heatmap Status
There are fiveHeatmap statuses: Scheduled, Running, Completed, and Action Required. Scheduled – You can schedule heatmaps to start tracking at a later date and time. The...
How Clicks Are Tracked on Heatmap Reports
A common question we receive is how clicks are tracked in Heatmap Reports and whether having all three device types...
Q&A: Confetti Report
Question Answer
Q&A: My Heatmap doesn’t show my entire page (Page Length)
Question The page is incomplete; it’s long, and the entire page doesn’t load in the Heatmap. Why is that? Answer...