JL Neilsen
has a strong background in strategy, analytics, customer experience, and customer education. At Crazy Egg, she has led customer-facing work across sales, customer success, support, onboarding, and product education. Her work helps teams understand customer behavior, identify friction, and turn data into practical actions that improve the customer experience and create more value from Crazy Egg.
Articles by JL
Custom Tracking: CE2 Functions
The Crazy Egg tracking script provides a few utility functions that you can employ to help you implement custom tracking...
Tracking Secure Pages (SSL/https)
The tracking script will automatically detect and match the protocol used for your page; no configuration is needed.
Advanced Tracking: Wildcard or Regular Expression
Pages with the same layout are ideal for tracking with a wildcard; for example, product detail pages. Most product detail...
Custom User Variables – Technical
You may have noticed the menu items called User Var 1, User Var 2 (and so on) in the Confetti,...
Custom User Variables
In addition to giving you more contextual information about existing customer segments, you can also break out even more specific...
Track by Name
Sometimes the most powerful features are the silent ones! Track by Name is a powerful silent feature. It allows you...
Heatmaps and iFrames
Heatmaps will track clicks to an iFrame on the page, but there are some limitations. All clicks to the interior...
How to Block IP Addresses in Crazy Egg
To ensure your analytics remain accurate and free from unwanted internal traffic, team members with Admin permissions can exclude users,...
Exporting Multiple Heatmaps from your Dashboard
Exporting a Heatmap lets you get an electronic copy of all or part of your reports. Exports, by default, will...
Exporting a Single Heatmap from your Dashboard
Here is a recommended process to help you get started.