JL Neilsen
has a strong background in strategy, analytics, customer experience, and customer education. At Crazy Egg, she has led customer-facing work across sales, customer success, support, onboarding, and product education. Her work helps teams understand customer behavior, identify friction, and turn data into practical actions that improve the customer experience and create more value from Crazy Egg.
Articles by JL
Q&A: Creating a Heatmap for Behind a Login Page or Checkout Page
Question How do I create a Heatmap for pages behind a login or my checkout page? My Heatmap shows my...
Q&A: I have a GEO redirect in place. How do I create an accurate Heatmap?
Question Our website currently uses a geo-IP redirect to direct users to the correct locale version. We want to use...
Q&A My page expands in content when a customer interacts with it, how do I create the snapshot?
Question If you visit https://xcelenergyhomesmart.com/enroll, enter 55101 as your Zip Code and Minnesota as your state, the page expands. I was...
Create a Heatmap for Shopping Cart
Creating a Heatmap is the best approach when you want to learn more about your Shopping Cart page. To do...
Q&A: Why does an Active Link show as a Dead Click in the Confetti Report?
Question Hi, I have a Heatmap running on a page -https://www.york.ac.uk/business-society/people/- which contains interactive filters that allow users to filter...
Troubleshooting: Content Security Policy (CSP)
Why does this happen? Your site is configured to restrict one or more security policies through a Content-Security-Policy header and...
Troubleshooting: Multiple Heatmaps for Same Page
Why does this happen? When an account has more than one running Heatmap tracking the same URL, AND the same devices, you will see...
Troubleshooting: Page Redirects
Why does this happen? When setting up a Heatmap, an A/B test, or using the Editor, you should use the...
Providing Member Level Team members access to a new site
Only Admins and Account owners can add a new website (domain). Unless your team members have Member access to the...
List Report shows items that are visible on the page
Question The List Report shows items that are visible on the page but appear under Not Visible on the List...