JL Neilsen
has a strong background in strategy, analytics, customer experience, and customer education. At Crazy Egg, she has led customer-facing work across sales, customer success, support, onboarding, and product education. Her work helps teams understand customer behavior, identify friction, and turn data into practical actions that improve the customer experience and create more value from Crazy Egg.
Articles by JL
Visitor Identifier for Surveys
Your Surveys can be identified via custom visitor information if you pass that data into our system. The identifier can...
Set Up Crazy Egg with AI Agents Using Skills
Use Crazy Egg Skills to help compatible AI agents create or connect an account, install the tracking script, and query...
How to A/B test a page behind a login
You can create an A/B test for pages that require a login by using the Crazy Egg desktop app and...
Conversions: Using GA4 Event Triggers in Crazy Egg
Crazy Egg allows you to track conversions based on Google Analytics 4 (GA4) events. This is a powerful way to...
Understanding the Web Analytics Today View
The Today View is a live, visual representation of what’s happening on your website right now. Instead of numbers in...
How do I change the account owner’s email address?
To transfer an account to a new owner, follow the steps below based on whether they’re already a team member:...
Refreshing a Heatmap created using Page Camera
Refreshing your Page Camera Heatmaps is now possible. The two videos below (with no sound) will show you the specific...
A/B Testing: 101 Guide
What is A/B Testing? You hear the term A/B testing thrown around whenever you hear about website conversions. Many people...
The Ultimate Guide to Optimizing Your eCommerce Site — One Click at a Time
Ecommerce optimization can feel like standing at the foot of a mountain. Where do you even start? Shopping cart tweaks?...
Metrics: Measuring traffic on your website
Crazy Egg’s Web Analytics focuses on your most important traffic metrics, to quickly help you answer the most important questions...