JL Neilsen
has a strong background in strategy, analytics, customer experience, and customer education. At Crazy Egg, she has led customer-facing work across sales, customer success, support, onboarding, and product education. Her work helps teams understand customer behavior, identify friction, and turn data into practical actions that improve the customer experience and create more value from Crazy Egg.
Articles by JL
Dimensions: Segmenting traffic on your website
Crazy Egg’s Web Analytics focuses on the most important segmentations for your traffic data, to quickly help you understand how...
The Power of the List Report – High Exit Rate
Do you have a high exit rate on a given page? Most people assume an exit rate is bad. They...
Understanding Dead Space and Rage Clicks
Have you ever scratched your head in wonderment about why the visitors are clicking there on the page? I mean,...
How to Complete a Website Analysis
We are often asked how do you conduct a Web analysis using Crazy Egg? Or I have all of this...
Three (3) Steps to Higher Converting Websites
When you apply a generic solution to a specific problem, you can’t expect it to work all the time. That’s...
Happy Trails Save Over $90,000 in Sales Over Four Months using Crazy Egg
Happy Trails is a family-owned off-road motorcycle business. They sell parts, gear, and accessories for off-road, dual-sport, and adventure motorcycles...
Softmedia Uses Heatmap Reports and Increases Conversion Rate by 51%
Softmedia, founded in 2003, is the world’s leading provider in the penny auction software. On October 11th, they implemented CrazyEgg Analytics on...
Ardeaux Media Uses Crazy Egg to Increase sales by 250% for MUTCoinDeals
MUTCoinDeals, a video game supply company, was struggling with online sales. They turned to Ardeaux Media to increase their conversion...
Drive-A-Logue Realizes the Power of Establishing A Baseline for Future Analysis using Crazy Egg
Ardeaux Media knows the importance of establishing a baseline before jumping in. So, when Drive-A-Logue came to them wanting to...
CRO Hero: Christopher Nolan, Conversion Optimization and Growth Manager at BigCommerce
Often, marketers don’t focus on conversion rate optimization. Why? Some say they don’t have time, it’s too expensive, or their...