JL Neilsen
has a strong background in strategy, analytics, customer experience, and customer education. At Crazy Egg, she has led customer-facing work across sales, customer success, support, onboarding, and product education. Her work helps teams understand customer behavior, identify friction, and turn data into practical actions that improve the customer experience and create more value from Crazy Egg.
Articles by JL
Customer Spotlight: Robb Fahrion, Digital Marketing Agency Flying V Group
Ready for a sobering fact? We’re going to kick off this interview with a shocking stat from a CRO report that we...
Sendible Switched to Crazy Egg to Save 10+ Hours per Month and Gained Insights Into Users Behavior
Sendible is a social media management tool catered specifically for brands and agencies who want to manage their social media channels at...
CRO Hero: Claire Peña, Growth Marketing Manager at Splunk
Admittedly, Conversion Rate Optimization is not the sexiest term in the marketing world – but if you’ve ever run an...
CRO Hero: Sam Clarke, Director of Growth Marketing at Placester
Admittedly, Conversion Rate Optimization is not the sexiest term in the marketing world – but if you’ve ever run an...
Customer Spotlight: Nate Murray, Demand Generation Manager at BlueSnap
Often, people who manage websites are excited to dig into analytics. Still, they’re not sure how to bridge the gap between making...
WebCEO.com Uses Crazy Egg Help to Improve the User Experience on Their Site
All websites require a maintenance check and a performance analysis now and then. Our very own WebCEO.com is no exception. And while...
Crazy Egg is Helping Portsmouth City Council to Improve its User Experience
In the city of Portsmouth, citizens come to the website already. In fact, our users have to pay their council...
Case Study: Wall Monkey a 550% Revenue Conversion Increase
WallMonkey’s is a well-known eCommerce site, providing custom Wall Decor for their customer’s offices, home offices, and businesses. Receiving a...
Creating Multiple Heatmaps
Have more than one page you want to set up for tracking at the same time? When creating Heatmaps, you...
How to Create Your First Heatmap
Create a Heatmap to learn about those fine details of what is happening on an individual page. By default, a...