JL Neilsen
has a strong background in strategy, analytics, customer experience, and customer education. At Crazy Egg, she has led customer-facing work across sales, customer success, support, onboarding, and product education. Her work helps teams understand customer behavior, identify friction, and turn data into practical actions that improve the customer experience and create more value from Crazy Egg.
Articles by JL
Scrollmap Report
Welcome to your Scrollmap Report! When you create a Heatmap, you have access to seven different data reports. The Scrollmap...
Heatmap Report
Explore Crazy Egg’s Heatmap Report When you create a Heatmap, you can access seven reports. The Heatmap is a visual...
How to Create Heatmaps for your Optimizely Experiments
The Optimizely Integration allows you to easily create heatmap reports for A/B tests run in Optimizely. Before Starting Setting up...
Tracking Campaigns with Crazy Egg
Have you ever wonder how your Campaigns are doing? You spend all that money to get traffic to your site,...
Refresh Your Heatmap After a Website Update
Crazy Egg captures an image of your page when the Heatmap is created or on the scheduled date/time. We do...
Using Page Camera
Pages behind a login require visitors to log in before they can access them. When creating a Heatmap, you need...
Recurring Heatmaps
If you would like your Heatmaps to be automatically recreated on an ongoing basis, you can select this option to...
Heatmaps Overview
What is a heatmap? A Heatmap is a tool for tracking an individual page on your website. Creating a Heatmap...
Deleting Heatmaps or Recordings or A/B Tests
Sometimes you want to delete a Heatmap, Recording, or A/B test. We understand this and have made it easy by...
Organize Your Dashboard with Folders
Folders are a great way to organize your Heatmaps, A/B tests, and Edits. Folders allow you to group content by...