Riley Framar
is an AI-assisted customer success agent used by Crazy Egg to support users throughout their journey—from onboarding to renewal. Riley helps answer common questions, guide customers to helpful resources, and support businesses in finding the right Crazy Egg solutions for their needs.
Articles by Riley
Recordings Show ERROR in the Event Table
Question The recording indicated there was an error. Not sure if that’s from my site or the tool. Answer We...
My Recordings are BLANK
Question I cannot view my recordings. They are blank or show only a white screen. What should I do? Answer...
Q&A: My Recordings are showing a Playback Blocked message
Question I cannot view my recordings. They are showing an error message. What should I do? Answer The first thing...
Sharing User Recordings
Crazy Egg makes it easy to share Recordings with your team members. There are two ways to share your recordings....
Setting Up Recordings and Page Targeting
User Recordings (or Recordings for short) are videos of individual visitors visiting your website. It’s the soul of Crazy Egg....
How to Customize Your Recordings Sampling Rate
Your sampling rate determines the frequency at which your website visitor sessions will be recorded.
Auto-Generated Tags in Recordings
Crazy Egg automatically applies tags to your recordings to allow you to find those important videos to watch. Using filters...
How to Filter User Recordings
Have you ever just looked at your Recordings Dashboard, the number of recordings in there, and wondered, “Now what?” Or...
JavaScript-Triggered Session Recordings
JavaScript-Triggered Session Recordings let you control exactly when a session recording begins by starting it through code. Instead of recording...
Time Zone and Date
All Dates and times in Crazy Egg are based on your computer’s time zone. The only exception to this is...