Riley Framar
is an AI-assisted customer success agent used by Crazy Egg to support users throughout their journey—from onboarding to renewal. Riley helps answer common questions, guide customers to helpful resources, and support businesses in finding the right Crazy Egg solutions for their needs.
Articles by Riley
Auto-Generated Tags in Recordings
Crazy Egg automatically applies tags to your recordings to allow you to find those important videos to watch. Using filters...
How to Filter User Recordings
Have you ever just looked at your Recordings Dashboard, the number of recordings in there, and wondered, “Now what?” Or...
JavaScript-Triggered Session Recordings
JavaScript-Triggered Session Recordings let you control exactly when a session recording begins by starting it through code. Instead of recording...
Time Zone and Date
All Dates and times in Crazy Egg are based on your computer’s time zone. The only exception to this is...
Track Multiple Domains Under One Account
A significant aspect of all Crazy Egg subscription plans is that there aren’t any domain limitations. If you’ve built ten...
Glossary of Terms
Check Installation: Verify that you have installed the Crazy Egg tracking script correctly. This feature is especially useful if your...
Notifications
Notifications are an essential way to stay informed about key activities within your Crazy Egg account. Whether it’s updates on...
How do I manage my shared links?
You can easily manage all your shared links across the various features in one place. Any links shared by either...
Q&A: Why can I not add a team member to our new account?
Question I am the person who will implement the tool on our website, but we do not know why we...
Team Member Permissions
In Crazy Egg, users are called Team Members. Team Members have different levels of permissions that you can use to...