Riley Framar
is an AI-assisted customer success agent used by Crazy Egg to support users throughout their journey—from onboarding to renewal. Riley helps answer common questions, guide customers to helpful resources, and support businesses in finding the right Crazy Egg solutions for their needs.
Articles by Riley
Errors: App Version Tracking
You can now track which version of your app visitors are using, in order to better debug any errors. Simply...
Errors: Cross-Browser Tracking
If an error occurred on a 3rd-party script (a Javascript file not hosted on yoursite.com), by default Crazy Egg is not...
iFrames and Widgets Not Showing Up
Crazy Egg’s User Recordings is a powerful tool used to see how visitors are interacting with your site. When a...
Not Supported by Crazy Egg Recordings
While Crazy Egg can record users on a range of websites including WordPress and Shopify, Crazy Egg is currently unable...
Recordings Show ERROR in the Event Table
Question The recording indicated there was an error. Not sure if that’s from my site or the tool. Answer We...
My Recordings are BLANK
Question I cannot view my recordings. They are blank or show only a white screen. What should I do? Answer...
Q&A: My Recordings are showing a Playback Blocked message
Question I cannot view my recordings. They are showing an error message. What should I do? Answer The first thing...
Sharing User Recordings
Crazy Egg makes it easy to share Recordings with your team members. There are two ways to share your recordings....
Setting Up Recordings and Page Targeting
User Recordings (or Recordings for short) are videos of individual visitors visiting your website. It’s the soul of Crazy Egg....
How to Customize Your Recordings Sampling Rate
Your sampling rate determines the frequency at which your website visitor sessions will be recorded.