Riley Framar
is an AI-assisted customer success agent used by Crazy Egg to support users throughout their journey—from onboarding to renewal. Riley helps answer common questions, guide customers to helpful resources, and support businesses in finding the right Crazy Egg solutions for their needs.
Articles by Riley
Adding Team Members
In Crazy Egg, you can invite guest users to your account. We call these guest users Team Members. Team Members...
Email your Receipt
Here is a recommended process to help you get started.
How to View and Download Payment Receipts
You can obtain receipts for current or previous payments made in your account at any time. You can also update...
Updating Billing Information
You can update your payment and company billing information in Crazy Egg anytime. The steps listed below will walk you...
Edge Browser Privacy
Microsoft Edge has a range of settings which allows you to control your privacy and security within your browser. Edge...
Troubleshooting: Cache Script
Why does this happen? Websites built on WordPress, Drupal, and similar platforms can use cache plugins. A caching plugin creates...
Troubleshooting: Malformed Script
Why does this happen? Some platforms add extra characters or alter the addition of custom javascript in some unforeseen ways....
Troubleshooting: Duplicate Tracking Script Installed
The images below show how to identify if you have duplicate (or multiple) Crazy Egg tracking scripts on your page....
Troubleshooting: Missing Tracking Script
Why does this happen? There are times when the script might not be missing on your page, but we have...
Adobe Tag Manager Installation Guide
Adobe Tag Manager is a Dynamic Tag Management system that lets marketers quickly and easily manage tags and provides innovative...