Riley Framar
is a Customer Success and Sales Representative at Crazy Egg. With a passion for helping customers succeed, Riley supports users throughout their journey—from onboarding to renewal—and helps businesses find the right solutions to grow with Crazy Egg.
Articles by Riley
Providing Member Level Team members access to a new site
Only Admins and Account owners can add a new website (domain). Unless your team members have Member access to the...
List Report shows items that are visible on the page
Question The List Report shows items that are visible on the page but appear under Not Visible on the List...
Troubleshooting: Track By Name Mismatch (Heatmap)
Why does this happen? This situation occurs in one of two cases. You have added the track by name code...
Troubleshooting: I Cannot Create a Heatmap, WHY?
Why does this happen? If you encountered an error that read, “Unfortunately, since you are a Manager of this account, you...
Troubleshooting: My Screenshot doesn’t show my page? It wasn’t captured, why?
Why does this happen? Sometimes, when our system goes to your site to take that one-time screen capture of your...
Advanced Tracking: Wildcard or Regular Expression
Pages with the same layout are ideal for tracking with a wildcard; for example, product detail pages. Most product detail...
Deleting Heatmaps or Recordings or A/B Tests
Sometimes you want to delete a Heatmap, Recording, or A/B test. We understand this and have made it easy by...
Organize Your Dashboard with Folders
Folders are a great way to organize your Heatmaps, A/B tests, and Edits. Folders allow you to group content by...
Time Zone and Date
All Dates and times in Crazy Egg are based on your computer’s time zone. The only exception to this is...
Track Multiple Domains Under One Account
A significant aspect of all Crazy Egg subscription plans is that there aren’t any domain limitations. If you’ve built ten...