Troubleshooting: Page Redirects

Why does this happen?

When setting up a snapshot, A/B test, or using the Editor, you want to use the Final URL Destination.  But in some cases, the URL may be behind a login page.  

How to Resolve this Situation

There are a couple of options for resolving this issue.

Check to see if the URL you are using redirects to another URL in a new browser tab.  If so, then delete this Snapshot and create a new one using the Final URL Destination (the URL to which you were redirected).  If no, go to step 2.

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Does the URL sit behind a login page?  If yes, then you will need to create the Snapshot manually using our Page Camera extension.

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