Glossary of Terms

Check Installation: Verify that you have installed the Crazy Egg tracking script correctly. This feature is especially useful if your Heatmap is displaying an Error status. You’ll learn which features are enabled/passed, which are inactive, and whether there is a problem with your installation.

Completed: Heatmaps that are no longer collecting data. Heatmaps are completed when they have either reached your specified visits or time limit. A green circle with a check mark shows a completed status.

Confetti Report: Understand how different audience segments interact with your site.

Created: Date that your Heatmap was created and started collecting data.

Delete this Heatmap: Remove the Heatmap from your Dashboard. Deleting the Heatmap will also delete all collected data.

Device: When you create a Heatmap, you can track visitors on Desktop, Mobile Device, or Tablet, or all three at once. See which Device is being tracked at a glance.

Duplicate this Heatmap: Create a copy of the specified URL with all of the same Heatmap settings. This feature is especially useful if you have made changes to the web page and want to track data from completely new visitors. Note: You can only have one active Heatmap per page/device. If you duplicate a ‘running’ Heatmap, the existing Heatmap status will change to Completed. Your duplicate Heatmap will become the active Heatmap for the page.

Duration: The length of time that your Heatmap has been active.

Edit this Heatmap: Modify settings such as duration, traffic type, number of visits, and advanced options like pop-ups and sampling ratio. Note: You cannot change the Screenshot Device of an Existing Heatmap.

Errors: This is a feature that becomes available when you have video recordings enabled for your site.  We listen for javascript errors being thrown in the console tab of the developer tools when visitors visit your site.

Export this Heatmap: Download your Heatmap Reports to save and back up your Heatmap results. You can download all five reports at once, or only the specific reports you select, as a zipped file. The Heatmap, Overlay, and Scrollmap Reports download as JPG files; the Confetti Report downloads as a PDF; and the List Report downloads as a spreadsheet.

Heatmap: See where your visitors are clicking with a visual report displaying more popular regions in bright colors of white, yellow, and red, and less popular regions in darker colors of purple and blue.

Impressions: Impressions are logged on the Scrollmap when the visitor stops scrolling and pauses on that section of the page. If they are on the page, but continuously scrolling, that is not logged as an impression.

Integrations: We make it easy to install Crazy Egg on third-party apps like WordPress, Google Tag Manager, Wix, Squarespace, Drupal, Magento, or Joomla.

List Report: Tabular overview of your most popular interactive elements.

Move this Heatmap: Select individual Heatmaps or multiple at a time to organize into Folders.

Multiple Heatmaps: Since a Heatmap is an analysis of a single page, you can create multiple Heatmaps at once to save time. This option allows you to add all the page URLs you want to track in bulk. Note that Heatmaps created this way do not allow you to specify different settings for each Heatmap. They will all run using the same criteria that you choose in the Heatmap settings.

New (visitor):  Someone who has not visited your page since you started your Crazy Egg Heatmap.  If someone has cleared their browser cookies (or used a different browser), then they will be counted as a new visitor.

One Heatmap: If you would like to customize each Heatmap with specific settings, create a single Heatmap at a time instead of multiple.

Overlay Report: Explore the click breakdown of each of the elements on your site.

Pending: This status displays when a Heatmap has just been created. It continues to display as we capture a screenshot of your web page and build a manifest of elements. The Pending status will change to Running only once at least 1 visitor has visited the page you are tracking using the device type you specified when setting up the Heatmap.  Click here to learn more about the Pending status.

Running: Heatmaps that are currently active and collecting data.

Returning (visitor):  A person who had visited your page before and has a Crazy Egg cookie file.

Scheduled: This status displays when a Heatmap is scheduled to start at a later date/time. On the scheduled date and time, the Heatmap status will automatically change to Running.

Scrollmap: Learn what content visitors are scrolling past.

Share this Heatmap: Share your Heatmap using a public Share Link.

Heatmap Report/Results: Five reports are generated from your Heatmap, and each allows you to visually understand your user behaviour.

Heatmap: A screenshot taken of your web page. We use this screenshot to track desktop, tablet, and mobile traffic and see how people behave across devices on responsive pages.

Total: See all of the Heatmaps you’ve created, including Pending, Scheduled, Running, Completed, and Error.

Tracking Script: Adding this code snippet to your website lets Crazy Egg track your visitors. Without it, our Heatmaps won’t pick up any of your users’ clicks.

View results: Go to your five Heatmap Reports – Heatmap, Scrollmap, Confetti Report, Overlay Report, and List Report.

Visits: The number of visits tracked in each Heatmap.  We use visit and pageview interchangeably.  When a visitor opens the page in their browser on the specific device you want to track, and our script is triggered, we count a pageview or visit.

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