Riley Framar
is a Customer Success and Sales Representative at Crazy Egg. With a passion for helping customers succeed, Riley supports users throughout their journey—from onboarding to renewal—and helps businesses find the right solutions to grow with Crazy Egg.
Articles by Riley
Q&A: Why can I not add a team member to our new account?
Question I am the person who will implement the tool on our website, but we do not know why we...
Team Member Permissions
In Crazy Egg, users are called Team Members. Team Members have different levels of permissions that you can use to...
Adding Team Members
In Crazy Egg, you can invite guest users to your account. We call these guest users Team Members. Team Members...
Email your Receipt
Here is a recommended process to help you get started.
How to View and Download Payment Receipts
You can obtain receipts for current or previous payments made in your account at any time. You can also update...
Updating Billing Information
You can update your payment and company billing information in Crazy Egg anytime. The steps listed below will walk you...
Edge Browser Privacy
Microsoft Edge has a range of settings which allows you to control your privacy and security within your browser. Edge...
Troubleshooting: Cache Script
Why does this happen? Websites built on WordPress, Drupal, and similar platforms can use cache plugins. A caching plugin creates...
Troubleshooting: Malformed Script
Why does this happen? Some platforms add extra characters or alter the addition of custom javascript in some unforeseen ways....
Troubleshooting: Duplicate Tracking Script Installed
The images below show how to identify if you have duplicate (or multiple) Crazy Egg tracking scripts on your page....