Riley Framar
is a Customer Success and Sales Representative at Crazy Egg. With a passion for helping customers succeed, Riley supports users throughout their journey—from onboarding to renewal—and helps businesses find the right solutions to grow with Crazy Egg.
Articles by Riley
Recordings Show ERROR in the Event Table
Question The recording indicated there was an error. Not sure if that’s from my site or the tool. Answer We...
My Recordings are BLANK
Question I cannot view my recordings. They are blank or show only a white screen. What should I do? Answer...
Q&A: My Recordings are showing a Playback Blocked message
Question I cannot view my recordings. They are showing an error message. What should I do? Answer The first thing...
Sharing User Recordings
Crazy Egg makes it easy to share Recordings with your team members. There are two ways to share your recordings....
Setting Up Recordings and Page Targeting
User Recordings (or Recordings for short) are videos of individual visitors visiting your website. It’s the soul of Crazy Egg....
How to Customize Your Recordings Sampling Rate
Your sampling rate determines the frequency at which your website visitor sessions will be recorded.
Auto-Generated Tags in Recordings
Crazy Egg automatically applies tags to your recordings to allow you to find those important videos to watch. Using filters...
How to Filter User Recordings
Have you ever just looked at your Recordings Dashboard, the number of recordings in there, and wondered, “Now what?” Or...
Track by Name for (Video) Recordings
Sometimes the most powerful features are the silent ones! Track by Name for (video) Recordings is a powerful silent feature....
Deleting a Snapshot
Snapshots can be deleted in two different ways. An individual snapshot can be deleted, or Snapshots can be deleted in bulk....