Recordings, Errors & Traffic Analysis

Recordings, Errors & Traffic Analysis

Learn all there is to learn about your recordings (session playbacks).

How to Filter User Recordings

Have you ever just looked at your Recordings Dashboard, the number of recordings in there, and wondered, “Now what?” Or...

How to Edit a Filter in User Recordings

Depending on your needs, you may want to make changes to your filters. Here is a recommended process to help...

Recordings: Adding Custom Tags

You can now add your own custom tags to recordings! For adding tags, you will use the CE2.addTag('<tag_name>').  You will need...

Q&A: Can I change the recordings Visitor ID to an email address?

Question I want to identify my visitor’s recordings so we can better support them with our help desk.  Can we...

Recordings: Understanding User Session Recordings

A session is when a visitor makes a series of interactions on your site. It starts with the first page...

Recordings Controls

When you watch visitor recordings, you can customize your viewing experience. Your Recordings Player Your Recordings Player includes the list...

Recordings: Timeline Basics

When you watch a recording, each video has a timeline that color codes visitor activity. Each recording has a timeline...

Visitor Identifier

Your Recording sessions can be identified via custom visitor information if you pass that data into our system. The identifier...

Recordings Tags Q&A

Question Is there a way I can organize my recordings? Answer You can organize and keep track of your visitor...

Auto-Generated Tags in Recordings

Crazy Egg automatically applies tags to your recordings to allow you to find those important videos to watch. Using filters...

Need Support?

Can’t find the answer you’re looking for? Don’t worry we’re here to help!

Submit a request