Snapshots - Heatmaps
Explore everything you need to know about Snapshots and the heatmaps they generate.
Interactive Mode not working?
Why does this happen? Your site is configured to restrict one or more security policies through a Content-Security-Policy header and...
List Report shows items that are visible on the page
Question List Report shows items that are visible on the page but shows up under Not Visible on the List...
Providing Member Level Team members access to a new site
Only Admins and Account owners can add a new website (domain). Unless your team members have Member access to the...
Troubleshooting: Page Redirects
Why does this happen? When setting up a snapshot, A/B test, or using the Editor, you want to use the...
Troubleshooting: Multiple Snapshots for Same Page
Why does this happen? When an account has more than one running Snapshot tracking the same URL, AND the same devices, you will see...
Troubleshooting: Content Security Policy (CSP)
Why does this happen? Your site is configured to restrict one or more security policies through a Content-Security-Policy header and...
Q&A: Why does an Active Link show as a Dead Click in the Confetti Report?
Question Hi, I have a snapshot running on a page –https://www.york.ac.uk/business-society/people/– which contains interactive filters that allow users to filter...
Create a Snapshot for Shopping Cart
Creating a snapshot is the best approach when you want to learn more about your Shopping Cart page. To do...
Q&A My page expands in content when a customer interacts with it, how do I create the snapshot?
Question If you visit https://xcelenergyhomesmart.com/enroll, enter 55101 as your Zip Code and the state as Minnesota, and the page expands. I...
Q&A: I have a GEO redirect in place. How do I create an accurate snapshot?
Question Our website currently uses a geo-IP redirect to point users to the correct locale version of our website. We...