Snapshots - Heatmaps
Explore everything you need to know about Snapshots and the heatmaps they generate.
Troubleshooting Your Snapshots or Tests
Every Snapshot, A/B test, or Edit requires a short time to set up. In most cases, this happens immediately. But...
Troubleshooting: I Cannot Create a Snapshot, WHY?
Why does this happen? If you encountered an error that read, “Unfortunately, since you are a Manager of this account, you...
Troubleshooting: Track By Name Mismatch (Snapshots)
Why does this happen? This situation occurs in one of two cases. You have added the track by name code...
Interactive Mode not working?
Why does this happen? Your site is configured to restrict one or more security policies through a Content-Security-Policy header and...
List Report shows items that are visible on the page
Question List Report shows items that are visible on the page but shows up under Not Visible on the List...
Providing Member Level Team members access to a new site
Only Admins and Account owners can add a new website (domain). Unless your team members have Member access to the...
Troubleshooting: Page Redirects
Why does this happen? When setting up a snapshot, A/B test, or using the Editor, you want to use the...
Troubleshooting: Multiple Snapshots for Same Page
Why does this happen? When an account has more than one running Snapshot tracking the same URL, AND the same devices, you will see...
Troubleshooting: Content Security Policy (CSP)
Why does this happen? Your site is configured to restrict one or more security policies through a Content-Security-Policy header and...
Q&A: Why does an Active Link show as a Dead Click in the Confetti Report?
Question Hi, I have a snapshot running on a page –https://www.york.ac.uk/business-society/people/– which contains interactive filters that allow users to filter...