When you install the Crazy Egg tracking script on your website, it’s essential to ensure it works correctly. This guide walks you through several ways to confirm the tracking code is active and collecting data.
Check the tracking code status in Crazy Egg
The easiest way to confirm whether the Crazy Egg script is installed is from within the Crazy Egg app.
You’ll see a green checkmark and confirmation if the code is installed.
Method 3: Browser Development Tools
You can also confirm the script is present using your browser’s developer tools. Here’s how to check if the Crazy Egg script is on your webpage.
Open your webpage in the browser of your choice.
Right-clicking anywhere on the page opens a menu. Click on Inspect.
Under the Elements tab, click CTRL + F (on Windows) or Command + F (on Mac) to open a search field.
Search for script.crazyegg.com/pages/scripts/. If the script is on the page, it will show 1 of 1. Look for the script you installed from your account.
If you found your script (as described in step 4), Congratulations, your Crazy Egg script is now installed.
Frequently asked questions
It can take a few minutes to detect. After waiting a bit, try refreshing the status. If you still cannot find the Crazy Egg script on your page, you will want to do one of three things.
Accept your cookie banner and search again. After accepting the consent, refresh your page to ensure the scripts load.
If you use Google Tag Manager (GTM), ensure the GTM container is on this page. Search for GTM in the search field. If the container you created the tag in doesn’t match the one on the page or is not present, the Crazy Egg script is not present.
If you use a cache plugin, clear your cache plugin and search again.
Yes. The script should be installed on all relevant pages to capture complete session data.
Yes, but be sure to add the staging URL to your Crazy Egg settings.
Data will not track.
Usually, Crazy Egg detects the script within a few minutes, but it can take up to an hour.
