The automated script installation check can sometimes provide a false-negative for pages behind a login, or where a cookie modal must be accepted. But not to worry. You can check the installation yourself.
Performing a Script Check, Yourself
Here's how you go about checking if the Crazy Egg script is on your webpage
- Step 1
- Open your webpage in your chosen browser.
- Step 2
- Right-clicking anywhere on the page will open up a menu. Click on Inspect.
- Step 3
- Under the Elements tab, click CTRL + F (on Windows) or Command + F (on Mac) to open a search field.
- Step 4
- Search for script.crazyegg.com/pages/scripts/. If the script is on the page, it will show 1 of 1. Look for the script you installed from your account.
Congratulations, your Crazy Egg script is now installed.
- Accept your cookie banner and search again. Refresh your page to ensure the scripts load after accepting the consent.
- If you use Google Tag Manager (GTM), ensure the GTM container is on this page. Search for GTM in the search field. If the container you created the tag in doesn't match the one on the page or is not present on the page, this is why the Crazy Egg script is not present.
- If you are using a cache plugin, clear your cache plugin and search again.
Contact our Customer Success team if you still have not found the script on your site.