JL Neilsen
is the Director of Customer Success at Crazy Egg. With a background in strategy, analytics, and customer experience, she focuses on making tools easier to understand and more valuable to use. Her work helps teams and users get the most out of Crazy Egg—faster, and with less friction.
Articles by JL
Customer Spotlight: Robb Fahrion, Digital Marketing Agency Flying V Group
Ready for a sobering fact? We’re going to kick off this interview with a shocking stat from a CRO report that we...
Sendible Switched to Crazy Egg to Save 10+ Hours per Month and Gained Insights Into Users Behavior
Sendible is a social media management tool catered specifically for brands and agencies who want to manage their social media channels at...
Pronto Used Heatmaps To Increase Leads By 24%
Cory at Pronto sent us an email concerning some recent success they’ve had using Crazy Egg heatmaps on their website. Pronto is an...
CRO Hero: Claire Peña, Growth Marketing Manager at Splunk
Admittedly, Conversion Rate Optimization is not the sexiest term in the marketing world – but if you’ve ever run an...
CRO Hero: Sam Clarke, Director of Growth Marketing at Placester
Admittedly, Conversion Rate Optimization is not the sexiest term in the marketing world – but if you’ve ever run an...
Customer Spotlight: Nate Murray, Demand Generation Manager at BlueSnap
Often, people who manage websites are excited to dig into analytics. Still, they’re not sure how to bridge the gap between making...
WebCEO.com Uses Crazy Egg Help to Improve the User Experience on Their Site
All websites require a maintenance check and a performance analysis now and then. Our very own WebCEO.com is no exception. And while...
Crazy Egg is Helping Portsmouth City Council to Improve its User Experience
In the city of Portsmouth, citizens come to the website already. In fact, our users have to pay their council...
CRO Hero: Christal Tossany, Growth Marketing Manager at Rocket Lawyer
CE: First off, can you tell me a little bit about what you do? CT: Sure! I help our Director...
How New Relic Uses Crazy Egg’s Actionable Insights to Improve Website Conversions—and Stop Bot Traffic Targeting Their Campaigns
“If you don’t have Crazy Egg, you’re just operating blind. You depend on your gut feeling. You have no data...