Troubleshooting

Troubleshooting: My Screenshot doesn’t show my page? It wasn’t captured, why?

Why does this happen? Sometimes, when our system goes out to your site to take that one-time screen capture of...

Troubleshooting Your Snapshots or Tests

Every Snapshot, A/B test, or Edit requires a short time to set up.  In most cases, this happens immediately. But...

Troubleshooting: I Cannot Create a Snapshot, WHY?

Why does this happen? If you encountered an error that read, “Unfortunately, since you are a Manager of this account, you...

Troubleshooting: Track By Name Mismatch (Snapshots)

Why does this happen? This situation occurs in one of two cases.  You have added the track by name code...

Interactive Mode not working?

Why does this happen? Your site is configured to restrict one or more security policies through a Content-Security-Policy header and...

Troubleshooting: Page Redirects

Why does this happen? When setting up a snapshot, A/B test, or using the Editor, you want to use the...

Troubleshooting: Multiple Snapshots for Same Page

Why does this happen? When an account has more than one running Snapshot tracking the same URL, AND the same devices, you will see...

Troubleshooting: Content Security Policy (CSP)

Why does this happen? Your site is configured to restrict one or more security policies through a Content-Security-Policy header and...

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