FAQs

How to Block IP Addresses in Crazy Egg

To ensure your analytics remain accurate and free from unwanted internal traffic, team members with Admin permissions can exclude users,...

Troubleshooting: Content Security Policy (CSP)

Why does this happen? Your site is configured to restrict one or more security policies through a Content-Security-Policy header and...

How to Set Up Conditional Branching for Surveys

What Is Conditional Branching? Conditional branching—also called skip logic or branch logic—allows you to tailor the survey flow based on...

Can I Rearrange the Order of Questions in a Survey?

You can rearrange the order of the questions by mousing over the numbers on the left. This will let you...

Supported Browsers for Surveys

Crazy Egg supports the following browsers We do not support the following browsers and some of their older versions

What happens if someone doesn’t complete the entire Survey?

If someone starts a survey and doesn’t complete the entire survey, those partial responses are still tracked. Your results will...

Can I Archive Old Surveys ?

Currently, Surveys can only be deleted. You can download the results as a CSV before deleting them. 

What triggers the behavior when a visitor is about to leave the page?

The survey trigger for “when a visitor is about to leave the page” is when either of the following actions...

Is there a limit to the number of surveys responses, surveys created or surveys saved?

There is no limit to the number of survey responses. You can also create and save unlimited surveys. All plans...

What if I Have Multiple Surveys Published at the Same Time

If you create more than one survey on the same page with triggers that all match, then we will randomly...

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