Understanding Your Heatmap Status

There are fiveHeatmap statuses: Scheduled, Running, Completed, and Action Required.

Scheduled – You can schedule snapshots to start tracking at a later date and time.  The Heatmap status will automatically change to Running on the scheduled date and time.

Running – This status indicates that a Heatmap is currently active and collecting data on your website visitors.

Completed – This status appears when a Heatmap no longer tracks your visitor data because the end date or visit limit has been reached.  This status can also show when you pause your Heatmap.

Action Required – This status displays when there is an error on the Heatmap.

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