To ensure your analytics remain accurate and free from unwanted internal traffic, team members with Admin permissions can exclude users, such as people in your office, by IP address. This helps in masking internal visits and ensuring that Session Recordings and Heatmap reports reflect only genuine visitor behavior.
Options for Blocking IP Addresses
Crazy Egg offers three ways to filter out traffic from internal staff using IP addresses:
- Single IP Address – Block an individual IP address to exclude a specific user from being tracked.
- Wildcard IP Address – Use an asterisk (*) to block a range of IP addresses.
Example: 127.0.*.1. - Range IP Address – Enter a specific IP range (e.g., 127.0.0.1-127.0.1.1) to exclude multiple addresses efficiently.
How to Block an IP Address in Crazy Egg
Here is a recommended process to help you get started.
Go to Options in the left navigation and click on Advanced Tracking.
Add the IP addresses that you want to block to the list. If you only need to block your traffic, you can go to the section that says Add my current IP address and click on Add My IP.
Click on Update Settings.
By blocking internal IP addresses, you ensure that your analytics data remains clean, providing more accurate Session Recordings and Heatmap insights. This ultimately helps businesses make data-driven decisions based on real customer behavior rather than internal activity.