Crazy Egg captures an image of your page when the Snapshot is created or on the scheduled date/time. We do not poll your pages for changes. Therefore, when you change your page, you will need to refresh your Snapshot to capture a new screenshot while keeping all the existing visit, click, and scroll data.
Note: Our Crazy Egg Expert only recommends refreshing your Snapshot when there is a minor page change (such as a change in copy, spelling, or grammar). For more dramatic changes, we recommend that you Duplicate your Snapshot, which will mark the current sanpshot as complete and create a new one.
Refreshing My Snapshot – Step by Step
Here is a recommended process to help you get started.
Locate the Snapshot on your dashboard and click on the gear symbol on the far right-hand side.
Click on “Refresh the Snapshot” from the drop-down list.
A message window will appear, letting you know the action is underway, and may take 15 minutes for this action to complete.
