Crazy Egg captures an image of your page when the Snapshot is created or on the scheduled date/time. We do not poll your pages for changes. Therefore, when you change your page, you will need to refresh your Snapshot to capture a new screenshot while keeping all the existing visit, click, and scroll data.
Note: Our Crazy Egg Expert only recommends refreshing your Snapshot when the minor page change (such as a change in copy, spelling, or grammar).
For more dramatic changes, we recommend that you Duplicate your Snapshot, which will mark the original page as completed.
For more dramatic changes, we recommend that you Duplicate your Snapshot, which will mark the original page as completed.
Refreshing My Snapshot - Step by Step
Here is a recommended process to help you get started.
- Step 1
- Locate the Snapshot on your dashboard and click on the gear symbol on the far right-hand side.
- Step 2
- Click on "Refresh the Snapshot" from the drop-down list.
- Step 3
- A message window will appear, letting you know the action is underway, and may take 15 minutes for this action to complete.
