We value your privacy and the privacy of your website visitors. Crazy Egg is compliant with the various pieces of privacy legislation across the globe including GDPR, CCPA, HIPAA, and PIPEDA.
Our Snapshots feature is based on aggregated and anonymized data. We do not store user IP addresses.
We believe it is essential to ensure that sensitive customer information is kept private, reflected in how we process our Recordings feature. When visitors type in an input field, we mask the typed characters. We've built a tool to block sensitive customer information that you have control over (and are responsible for handling) by excluding elements in recordings.
ADVANCE TRACKING OPTIONS
Within our Advance Tracking Options, you can choose to pass in sensitive information that may identify your customers so you can complete a more in-depth analysis of your choosing. These advanced features cannot be turned on simply by clicking a toggle or placing a checkmark but instead require the involvement of your web development team. Before implementing any Advanced Tracking Option (such as Recording Identifier or Custom User Variables), we recommend consulting your company Privacy Officer.
Data Processing Agreements
Please send us an email if you require Standard Contractual Clauses (European Union Model Clauses), our GDPR DPA, CCPA Agreement, and/or Security Questionnaire.