Crazy Egg runs various bots to fetch information from customer websites. These bots only run to provide Crazy Egg service to Crazy Egg customers. These bots do not crawl non-customer websites. When a customer's website blocks the Crazy Egg bots, Crazy Egg can not provide various services to the customer, including:
Snapshots: To build the Snapshot report (a heatmap visualization of user interaction), the bot takes a screenshot of the whole website.
Recordings: To provide the best possible recording experience that reflects the state of the website at the recording time, the bot caches website assets (like images and stylesheets).
A/B Testing: The bot uses a proxy to load the customer website in an editable form to load the customer webpage and assets.
Installation Checks: The script check tool helps customers verify that the Crazy Egg Javascript is correctly installed and working. The bot visits the customer's website and runs the needed tests to run it.
Need to WhiteList our Bot in your Filter System?
Go to options along the left-hand side and choose Advanced Tracking. From here, enable the User Agent setting and then whitelist the information.