FAQs

Understanding Your Heatmap Status

There are fiveHeatmap statuses: Scheduled, Running, Completed, and Action Required. Scheduled – You can schedule snapshots to start tracking at a later date and time.  The...

Editing a Heatmap

There are times when you will need to edit your Heatmap settings after the Heatmap has been running.  There are...

Duplicate a Heatmap

Duplicating a Heatmap is a great way to add a new snapshot to the same page. This option will use...

Sharing Snapshot Reports, Video Recordings and A/B Test Results

Here at Crazy Egg, we want customers to be able to share their insights and knowledge with their colleagues or...

Setting the Duration of Your Heatmap

Heatmaps will not track forever.  Newly created Heatmaps will automatically stop when either of the two conditions is met.  Either...

Deleting a Heatmap

Heatmaps can be deleted in two different ways. Individual Heatmaps can be deleted, or Heatmaps can be deleted in bulk. Individual...

Refreshing a Heatmap created using Page Camera

Refreshing your Page Camera Heatmaps is now possible.  The two videos below (with no sound) will show you the specific...

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