FAQs

Understanding Your Snapshot Status

There are five Snapshot statuses: Scheduled, Running, Completed, and Action Required. Scheduled – You can schedule snapshots to start tracking at a later date and time. ...

Editing a Snapshot

There are times when you will need to edit your Snapshot settings after the Snapshot has been running.  There are...

Duplicate a Snapshot

Duplicating a snapshot is a great way of adding a new snapshot for the same page. This option will use...

Sharing Snapshot Reports, Video Recordings and A/B Test Results

Here at Crazy Egg, we want customers to be able to share their insights and knowledge with their colleagues or...

Setting the Duration of Your Snapshot

Snapshots will not track forever.  Newly created Snapshots will automatically stop when one of the two conditions has been met....

Deleting a Snapshot

Snapshots can be deleted in two different ways. An individual snapshot can be deleted, or Snapshots can be deleted in bulk....

Refreshing a Snapshot created using Page Camera

Refreshing your Page Camera snapshots is now possible.  The two videos below (with no sound) will show you the specific...

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