Setting Up Recordings and Page Targeting

User Recordings (or Recordings for short) are videos of individual visitors visiting your website.  It’s the soul of Crazy Egg.  Recordings will give you an idea of the journey your visitors are taking on your site, how much time it takes them to browse, and any friction points they experience along the way.  Getting started with Recordings is as easy as saying 1 – 2 – 3.

Setting Up Recordings – Step by Step

Here is a recommended process to help you get started.

Click on Recordings along the left-hand side (blue menu).

Click on Customize Recordings in the top right-hand corner.

Click on Settings beside the domain you want recordings to be turned on for.
If you have more than one site (domain) you can select which sites you would like Recordings turned on for.  

Click on the radio button to enable recordings for the domain.  Be sure to click Save.

Page Targeting lets you choose when a Recording is triggered.

BEST PRACTICE – If you are just starting and unsure what is happening on your site, our Crazy Egg experts recommend leaving the default setting under Page Target (“Record NO MATTER where visitors land on your site”).  This will give you a good idea of the most common behavior of your visitors across your site.

Option 2—If you want to learn what is happening on a specific page(s), choose the second option. This will trigger a recording when a visitor lands on a specific page. This is great for refining your data analysis and learning more about specific friction points and where users go after the page (if anywhere).

To learn more about Page and Element Masking, check out this article: User Privacy: Masking Elements in Recordings.