Crazy Egg’s User Recordings is a powerful tool used to see how visitors are interacting with your site.
When a web page displays a widget, we cannot display the widget itself nor the interactions. Third-party services usually provide widgets like chat pop-ups, email collection forms, and surveys.
These widgets are displayed using an HTML element called an iFrame. iFrames are a way of embedding a web page into another web page. Due to browser security restrictions, we are prevented from loading an iFrame in a Recording that hosts a page in another domain. We use indirect methods to track the first click into the frame.
I control the iFrame content, not a Third-party
Fantastic, you can then track the content in recordings.
Here’s what you need to do now.
- Install the Crazy Egg script from your account inside the iframe.
- Contact our support team by providing the root domain.