Q&A: Why can I not add a team member to our new account?

Question

I am the person who will implement the tool on our website, but we do not know why we are not able to grant access to my email address.  

Answer

When you go to add a team member and see this screen (above), it is because you have not added any websites (or domains).  Adding a team member will allow you to specify their access permissions.  Member access, for example, allows team members to configure recordings, create snapshots, and A/B tests for a specific website (domain).  You can allow access to multiple websites when you do this.  For that to happen, you need to add those domains first.

There are two options for adding a website (domain).

1. Click on the Options menu item along the left-hand side (blue menu).  
   
   Then click on Sites and Add a Site.  The prompts will help you the rest of the way.  Once done, then go back and add a team member.
   
   
2. Create a snapshot for a page on the site that you wish to track.  How to Create Your First Snapshot.  Once done, go back and add a team member.