Privacy matters. We value your privacy and the privacy of your website visitors. As such, we have taken steps to ensure sensitive information can be masked automatically and by your choosing. Below we have some FAQs to help answer some of your top-of-mind questions.
What happens when Crazy Egg masks an element within a recording?
When you watch a recording and see an element that has been masked, you'll see a gray box over it which means it's blocked. Masking occurs on the client-side at the DOM level. The information is masked before being sent to our servers.
Who can use this feature?
Owners and Managers can select which elements to mask.
I see fields masked, but I didn't specify any!
We automatically mask specific fields for you. Eleven (11) elements are listed in the table below and are based on the most common naming convention.
What if I want to skip an entire page?
For sites where you want to mask the entire page or skip it altogether, we built a tool that allows you to mask entire pages by skipping them altogether in recordings or ending the recording when a visitor reaches that page.
What about elements not listed in the auto masking table? How do we mask those? Or are those not being masked automatically because we are using a different naming convention?
Not to worry, we have you covered here too. Below is a step-by-step guide on how you can mask those elements yourself.
From the Recordings Dashboard - Step by Step
- Step 1
- Click on 'Customize Recordings' in the top right-hand corner of the Recordings dashboard.
- Step 2
- Scroll down to the bottom of the page, under the 'Mask Elements' section.
- Step 3
- Enter a URL, for example, https://www.quicksprout.com/how-to-create-a-website/
- Step 4
- Select the pop-up, and the CSS Selector appears in a separate dialog box.
- Step 5
- Click Save Masked Element.