Do you use pop-ups on your site? By default when our system takes that first screenshot it does not omit the pop-up. Sometimes you want to see the visual analytics on your pop-up, but other times you do not. If you choose to omit the pop-up, you are only omitting it from your visual reports. We still track all clicks made on your pop-up under the List Report - Not Visible tab.
Sometimes our system does not automatically detect the popup to omit so you would need to specify the CSS selector.
Omit Pop-ups - Step by Step
Here is a recommended process to help you get started. You will need to be in the Edit Snapshot mode.
- Step 1
- Click on Show More Settings.
- Step 2
- Omit pop-ups: This will automatically attempt to detect and remove pop-ups. In most cases, this will work.
- Step 3
- In the Delay Timer section (right underneath) select Wait __ seconds after the page loads. Put 60 in the field.
- Step 4
- Click the Next button in the bottom right-hand corner.
- Step 5
- Click Edit Snapshot.
- Step 6
- Click on the gear symbol and choose to refresh this.
Note: This could take up to 2 hours
Omit Specific Elements - Step by Step
Here is a recommended process to help you get started. You will need to be in the Edit Snapshot mode.
- Step 1
- Click on Show More Settings.
- Step 2
- Omit Specific Elements: Exclude unwanted elements from the Snapshot by entering a CSS selector below. For example, to omit id popup from being in the Snapshot, enter #popup.
- Step 3
- In the Delay Timer section (right underneath) select Wait __ seconds after the page loads. Put 60 in the field.
- Step 4
- Click the Next button in the bottom right-hand corner.
- Step 5
- Click Edit Snapshot.
- Step 6
- Click on the gear symbol and choose to refresh this.
