Why does this happen?
When setting up a snapshot, A/B test, or using the Editor, you want to use the Final URL Destination. But in some cases, the URL may be behind a login page.
How to Resolve this Situation
There are a couple of options for resolving this issue.
- Step 1
- Check to see if the URL you are using does indeed redirect to another URL in a new browser tab. If yes, then delete this Snapshot and create a new one using the Final URL Destination (the URL that you were redirected to). If no, go to step 2.
- Step 2
- Does the URL sit behind a login page? If yes, then you will need to create the Snapshot manually using our Page Camera extension.
- Step 3
- If you are still unable to get past this error, please send us an email. Please include the page URL and which feature you were using (Snapshot, A/B test, or Editor).