The automated script installation check can provide a false-negative for pages behind a login, or has a cookie conset modal. It is possible to check for yourself whether or not your page is being tracked.
Performing a Script Check, Yourself
Here's how you go about checking if the Crazy Egg script is on your webpage
- Step 1
- Open your webpage in your chosen browser.
- Step 2
- Open the developer tools window. In most browser, right clicking anywhere on the page and choosing Inspect will open this window.
- Step 3
- Under the Elements tab, click CTRL + F (on windows) | Command + F (on Mac) to open a search field.
- Step 4
- Search for crazyegg. If the script is present on the page it will show X of Y. Look for the script you installed from your account.
Congratulations your Crazy Egg script is now installed.
1. Accept your cookie banner and search again. Refresh your page to ensure the scripts load after accepting the consent.
2. If you are using Google Tag Manager (GTM), ensure the GTM container is on this page. Search for GTM in the search field. If the container you created the tag in doesn't match the one on the page or is not present on the page, this is why the Crazy Egg script is not present.
3. If you are using a cache plugin, clear your cache plugin and search again.
If you still have not found the script on your site, contact our Customer Success team.