What Is Conditional Branching?
Conditional branching—also called skip logic or branch logic—allows you to tailor the survey flow based on a respondent's answer. For example: If a respondent selects “Yes,” they’ll see a follow-up question. If they select “No,” they’ll skip ahead. This helps reduce survey fatigue and makes your questions more relevant to each user.
How to Set Up Conditional Branching in Crazy Egg Surveys
- Step 1
- From your Crazy Egg dashboard, click on “Surveys.” You can select an existing survey or create a new one.
- Step 2
- Choose a question type that supports conditional logic (e.g., Multiple Choice). Enter your question and possible answers.
- Step 3
- For each answer option, click "Customize Settings" then “Add Logic”.
- Example:
If the user selects “Yes” → "Show next question"
If the user selects “No” → "Close survey"
- Step 4
- Use the Preview tool to test how the survey behaves for different responses. Make sure all logic flows are correct.
- Step 5
- Once satisfied with the setup, click Publish Changes to save and launch your survey. Monitor results and adjust logic if needed.
- Congratulations, you have configured the conditional branching for your survey!
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FAQs About Conditional Branching
Can I branch based on multiple answers?
Yes—branching can be set up for each possible answer to direct respondents to different follow-up questions.
Can I apply logic to open-ended questions?
Branching typically works with closed-ended questions (like multiple choice).
Will respondents know branching is happening?
No—the transition feels seamless.
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Troubleshooting
Why Isn’t My Branching Working?
Double-check that all logic rules are saved. Make sure question types support branching. Use Preview Mode to walk through all possible flows.