Your Recording sessions can be identified via custom visitor information if you pass that data into our system. The identifier can be an email address, account number, or any other unique identifier you choose to pass into Crazy Egg. You can then filter your recordings and find specific visitors. This can be useful in debugging a customer support request.
With our new Chrome extension, we will automatically identify your visitors on any web page and show you recording sessions of them using your site. Seamlessly works with any site or tool such as Zendesk, Salesforce, HelpScout etc.
Implementation:
Sets an identifier for the current session being recorded. The value passed in can be any value. It could be an email address, username, or numerical user ID. On the customer dashboard, you can filter recordings by the identifier. Keep in mind that the identifier will be set only if the visitor session is being recorded.
CE2.identify(identifier)
identifier: A String
// Crazy Egg Script is already loaded
if (window.CE2) {
CE2.identify('userID');
} else {
// if not loaded yet, set the recording identifier once the script loads
window.CE_READY = function() {
CE2.identify('userID');
}
}