Shopify Installation Guide

For Crazy Egg to track data on your Shopify store, you'll need to install the Crazy Egg app from the Shopify App Store. 

The Crazy Egg app allows you to connect a single Shopify store to your Crazy Egg account.

The plug-in will automatically install the tracking code on all pages of your Shopify store.


How to Connect Shopify

To connect your Shopify store to Crazy Egg, follow these steps:

1
Log into Shopify.
2
Go to the Shopify App Store.
3
Find Crazy Egg. Click Get app. You'll be redirected to the Shopify installation screen.
4
Review the setup information, and click Install app.
5
Click Connect existing account.
If you don't have a Crazy Egg account, click Create new account. After you verify your account information, you'll be prompted to create a secure password to activate your new account.

That's it! After you connect Crazy Egg to Shopify, you can start creating and reviewing Snapshots. From there you can activate User Recordings.


How to Disconnect Shopify

To disconnect your Shopify store, you'll need to remove the site from Crazy Egg and also remove the app from Shopify. When you disconnect a Shopify store from Crazy Egg, you'll no longer track any data. To see the data again, you'll need to reconnect the store.

To remove your Shopify store from Crazy Egg, follow these steps.

1
Click Install tracking script.
2
Click Shopify.
3
Click Disconnect

To fully uninstall Crazy Egg from Shopify, you'll also need to remove the app from your Shopify account. Check out Shopify's guide on  How to Uninstall an App.


Common Questions

Can I track data on the checkout process of my Shopify store?

Unfortunately, it's not possible for you to track the checkout pages because Shopify does not allow third-party JavaScript on their checkout pages. 

This means that we cannot load our script on those pages and we can't collect any data from the checkout process.