Recordings, Errors & Traffic Analysis
Learn all there is to learn about your recordings (session playbacks).
Q&A: Downloading Video Recordings
Question Can you download video recordings? Answer No. At this time, we do not offer the ability to download Recordings....
How to Customize Your Recordings Sampling Rate
Your sampling rate determines the frequency at which your website visitor sessions will be recorded.
Setting Up Recordings and Page Targeting
User Recordings (or Recordings for short) are videos of individual visitors visiting your website. It’s the soul of Crazy Egg....
Sharing User Recordings
Crazy Egg makes it easy to share Recordings with your team members. There are two ways to share your recordings....
Q&A: My Recordings are showing a Playback Blocked message
Question I cannot view my recordings. They are showing an error message. What should I do? Answer The first thing...
My Recordings are BLANK
Question I cannot view my recordings. They are blank or show only a white screen. What should I do? Answer...
Recordings Show ERROR in the Event Table
Question The recording indicated there was an error. Not sure if that’s from my site or the tool. Answer We...
Not Supported by Crazy Egg Recordings
While Crazy Egg can record users on a range of websites including WordPress and Shopify, Crazy Egg is currently unable...
iFrames and Widgets Not Showing Up
Crazy Egg’s User Recordings is a powerful tool used to see how visitors are interacting with your site. When a...
Errors: Cross-Browser Tracking
If an error occurred on a 3rd-party script (a Javascript file not hosted on yoursite.com), by default Crazy Egg is not...