FAQs

My Recordings are BLANK

Question I cannot view my recordings.  They are blank or show only a white screen.  What should I do? Answer...

Recordings Show ERROR in the Event Table

Question The recording indicated there was an error. Not sure if that’s from my site or the tool. Answer We...

Not Supported by Crazy Egg Recordings

While Crazy Egg can record users on a range of websites including WordPress and Shopify, Crazy Egg is currently unable...

iFrames and Widgets Not Showing Up

Crazy Egg’s User Recordings is a powerful tool used to see how visitors are interacting with your site. When a...

Errors: Cross-Browser Tracking

If an error occurred on a 3rd-party script (a Javascript file not hosted on yoursite.com), by default Crazy Egg is not...

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