Can I Filter by Date Range?

    Snapshots can be filtered by date or date range using the Filter Feature. While viewing the results of a snapshot, click on the “Filter” button to select a start and end date and then click “Apply”.  Filters can be removed by clicking on “Remove Filter”. Filter by Date Range is available on the Plus plan […]

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    How can I set up the campaign source info in the confetti view?

    When an incoming link to one of your tracked pages has been manually tagged with campaign information in the manner specified by the Google Analytics documentation, Crazy Egg processes and displays that information in the Confetti report for that page. This allows you to associate clicks with a campaign source, medium, term, etc. You can […]

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    Why are my rollover images being marked as ‘not visible’?

    This problem is usually caused if you use javascript rollovers that change the url of an image before you can click it. What happens is that the actual image clicked doesn’t exist on the page until you hover over it. Since hovering over it triggers your javascript which changes the url for the image. Crazy […]

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    Why is my data showing as “not visible”?

    In the current version of CrazyEgg, our reports work by making a duplicate (a code snapshot) of your webpage while your CrazyEgg test is running. We then compare that downloaded code to the elements that people actually click. We track almost everything. But, some things are only counted on the “not visible” section of the […]

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    How do I download or export my reports?

    All reports within Crazy Egg are exportable or downloadable. When viewing any report at the top right you will see an “export” link. After clicking on EXPORT, select the reports you would like exported (downloaded) and enter an email address if you would like to be notified when the download is complete. Your reports will […]

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    What is the list view?

    The list feature makes it very easy to see all the elements that got clicks. The element name and type are taken directly from the code of your page, so you can easily identify the items. The list view can be exported, there is a link at the top right of the list view. The […]

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    What data does the overlay show?

    When you load the overlay in your result, you’ll see several small buttons with plus signs on them. They are color coded to make it easier to see which areas are more popular. For example, a blue button indicates that the area is not as popular as an area marked with a red button. Click […]

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    How do I see the results?

    In the dashboard, next to the thumbnail image of your page, there will be a “View Results” button once we have collected data. Clicking on this button will take you to the reports.  

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    Can I compare two different heatmaps?

    Yes. You can compare the results from 2 different heatmaps or scrollmaps side by side. While viewing the heatmap, click on the “snapshots” list at the top right, and then select the “compare” button. This will open up the second heatmap.

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