Clicks to elements inside an iFrame are centered on the iFrame element. Interactions inside a iFrame can be tracked by adding a snapshot for the iFrame URL. Add a new snapshot for the iFrame URL. This is not the page that the iFrame is served, this is the URL for the iFrame page itself Install the […]
Category: Setting Up A Page To Track
This category answers questions about setting up a page to track using Crazy Egg heat mapping software.
Pop-ups on a page can be removed by selecting one of the two pop-up removal options under Advanced Options. The first option, “Omit pop-ups from the screenshot” will attempt to remove the pop-up from the screenshot. This works in most cases. The second option, “Omit specific elements from the screenshot” should be used when […]
Snapshots for pages that require state like the cart or checkout page needs to be created using the Page Camera tool. Page Camera is located under the “Options” tab. Page Camera will allow you to set the state before navigating to the page you’d like to track. Setting the state might include adding an item […]
All snapshots will track mobile and tablet devices by default. The default screenshot of the snapshot will be of the desktop version of the page. Users of the Plus and Pro plan have the ability to create mobile/tablet specific snapshots. Mobile tracking options can be found under “Show Advanced Options” when creating a new snapshot. […]
The script check tool does not always work on all pages. It is possible to check for yourself whether or not your page is being tracked, but doing so requires a little more effort and technical knowledge. You will need to use a browser that has support for tracking the web requests it makes. Chrome, […]
You may have noticed the menu items called User Var 1, User Var 2 (and so on) in the confetti and overlay views of your reports. By default, no data is attached to these menu options. If you were to select User Var 1 from one of your own reports, you’d see that every click […]
Sometimes you want an element to be identified based on its position relative to other elements rather than its content. For example, you might have three rotating or randomized images on a page that you want to identify in your reports based on which of the three was clicked rather than based on the image […]
To edit the length, click on “edit this snapshot” from the dashboard. You can then change the date or number of visits limit.