How do I track a cart or checkout page?

    Snapshots for pages that require state like the cart or checkout page needs to be created using the Page Camera tool. Page Camera is located under the “Options” tab. Page Camera will allow you to set the state before navigating to the page you’d like to track. Setting the state might include adding an item […]

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    How do I track mobile or tablet devices?

    All snapshots will track mobile and tablet devices by default.  The default screenshot of the snapshot will be of the desktop version of the page. Users of the Plus and Pro plan have the ability to create mobile/tablet specific snapshots.  Mobile tracking options can be found under “Show Advanced Options” when creating a new snapshot. […]

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    How do I manually verify that the tracking script is working?

    The script check tool does not always work on all pages. It is possible to check for yourself whether or not your page is being tracked, but doing so requires a little more effort and technical knowledge. You will need to use a browser that has support for tracking the web requests it makes. Chrome, […]

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    How else can I customize how Crazy Egg tracks my page?

    Crazy Egg allows you to customize its tracking behavior in a wide variety of ways using Javascript: Alter the click data that is sent to Crazy Egg to match your specific needs. Track “virtual elements”, regions of the page whose size, position and other properties are entirely determined by you. Tell our tracking script to […]

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    How do I set up position based tracking?

    Sometimes you want an element to be identified based on its position relative to other elements rather than its content. For example, you might have three rotating or randomized images on a page that you want to identify in your reports based on which of the three was clicked rather than based on the image […]

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