How do I track responsive pages?

    Snapshots track responsive pages by default. We are able to achieve this by tracking clicks to an elements on your page instead of the x-y location of the click. This allows us to place clicks with the correct element regardless of screen size. The screenshot of the page will always be of the desktop version […]

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    How do I use a Wildcard or Regular Expression?

    Tracking by Wildcard or Regular Expression allows you to track a series of pages that share the same layout. When to use Wildcards or Regular Expressions Pages that share the same layout are ideal, an example of this would be product detail pages. Most product detail pages share the same layout, the only difference is […]

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    How do I track iFrames?

    Clicks to elements inside an iFrame are centered on the iFrame element. Interactions inside a iFrame can be tracked by adding a snapshot for the iFrame URL. Add a new snapshot for the iFrame URL. This is not the page that the iFrame is served, this is the URL for the iFrame page itself Install the […]

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    How can I track my A/B test?

    What you will need Direct URLs for each variant. The URL is used to capture a screenshot and does not need to be the URL where the A/B test is served Ability to add JavaScript to your variant page Snapshot Setup Snapshots for each variant will need to be added to your dashboard using the steps below. […]

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    How do I remove a pop-up?

    Pop-ups on a page can be removed by selecting one of the two pop-up removal options under Advanced Options. Omit pop-ups from the screenshot The first option, “Omit pop-ups from the screenshot” will attempt to remove the pop-up from the screenshot. This works in most cases and should be tried first. Omit specific elements from […]

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    How do I track a cart or checkout page?

    Snapshots for pages that require state like the cart or checkout page needs to be created using the Page Camera tool. Page Camera is located under the “Options” tab. Page Camera will allow you to set the state before navigating to the page you’d like to track. Setting the state might include adding an item […]

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    How do I track mobile or tablet devices?

    All snapshots will track mobile and tablet devices by default.  The default screenshot of the snapshot will be of the desktop version of the page. Users of the Plus and Pro plan have the ability to create mobile/tablet specific snapshots.  Mobile tracking options can be found under “Show Advanced Options” when creating a new snapshot. […]

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    How do I manually verify that the tracking script is working?

    The script check tool does not always work on all pages. It is possible to check for yourself whether or not your page is being tracked, but doing so requires a little more effort and technical knowledge. You will need to use a browser that has support for tracking the web requests it makes. Chrome, […]

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    How else can I customize how Crazy Egg tracks my page?

    Crazy Egg allows you to customize its tracking behavior in a wide variety of ways using Javascript: Alter the click data that is sent to Crazy Egg to match your specific needs. Track “virtual elements”, regions of the page whose size, position and other properties are entirely determined by you. Tell our tracking script to […]

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