How do I install Crazy Egg on Shopify?

    What you will need Shopify Account/Shop Crazy Egg account and your Tracking Script Installing Crazy Egg Start by logging into your Shopify shop and navigating to your dashboard. Next, click Online Store. Select Theme (1) from the menu bar, then click on the ellipses button (2) and then click Edit HTML/CSS. Select theme.liquid under Layout. Scroll down […]

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    What are the differences between team member roles?

    When adding a new team member a role must be selected. Below are the details of each role. Read Only: This role can only view snapshots. Team Members under this role are unable to edit snapshots, add new snapshots, access options, invite new Team Members or access billing information. Editor: Team Members with this role have […]

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    How do I add additional team members?

    What you will need Names and Email addresses of  Team Members you’d like to add Adding a team member Click Account from your Crazy Egg dashboard. From the expanded menu click Manage Team. Click the + icon to reveal the Add Members Form. Enter a Name, Email address and select a role for the new team […]

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    How do I track responsive pages?

    Snapshots track responsive pages by default. We are able to achieve this by tracking clicks to an elements on your page instead of the x-y location of the click. This allows us to place clicks with the correct element regardless of screen size. The screenshot of the page will always be of the desktop version […]

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    How does your tracking script use cookies?

    Our script sets one cookie value in order to track whether a visitor is new or returning. A “returning” visitor is one that has previously visited any tracked page on your domain within the last 5 years. The cookie is named is_returning and has a value of either 0 or 1. It expires 5 years […]

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    What happens when I reach my visit limit?

    When you reach your monthly limit of visitors, Crazy Egg will simply stop tracking data until your visits get reset. Visits reset on the first of each calendar month regardless of billing cycle. If you can not wait until the 1st of the month for new visits, you can always upgrade to a higher plan.

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    Will each page require a different tracking code?

    The tracking code is unique to an account and an account only has one tracking code. Every time you add a new page to track, the system will give you a code, but it will always be the same. So if you retest a page, you will not have to change the code on that […]

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