When adding a new team member a role must be selected. Below are the details of each role. Read Only: This role can only view snapshots. Team Members under this role are unable to edit snapshots, add new snapshots, access options, invite new Team Members or access billing information. Editor: Team Members with this role have […]
Category: General Questions
This category contains answers to general questions about Crazy Egg heat mapping software.
What you will need Names and Email addresses of Team Members you’d like to add Adding a team member Click Account from your Crazy Egg dashboard. From the expanded menu click Manage Team. Click the + icon to reveal the Add Members Form. Enter a Name, Email address and select a role for the new team […]
Snapshots track responsive pages by default. We are able to achieve this by tracking clicks to an elements on your page instead of the x-y location of the click. This allows us to place clicks with the correct element regardless of screen size. The screenshot of the page will always be of the desktop version […]
Yes, you can track multiple domains within one account.
Our script sets one cookie value in order to track whether a visitor is new or returning. A “returning” visitor is one that has previously visited any tracked page on your domain within the last 5 years. The cookie is named is_returning and has a value of either 0 or 1. It expires 5 years […]
We have custom plans for 500,000 visits, 1 million visits, and 2 million visits per month. Please contact us for more information about these plans.
When you reach your monthly limit of visitors, Crazy Egg will simply stop tracking data until your visits get reset. Visits reset on the first of each calendar month regardless of billing cycle. If you can not wait until the 1st of the month for new visits, you can always upgrade to a higher plan.
Yes you can block your own visits by adding your IP address. Under the “options” tab there is a blocking feature where you can enter the IP address.
The tracking code is unique to an account and an account only has one tracking code. Every time you add a new page to track, the system will give you a code, but it will always be the same. So if you retest a page, you will not have to change the code on that […]
Yes, we support secure sites. The tracking script can automatically detect if the page is secure and uses a secure version of the tracking script.