How does your tracking script use cookies?

    Our script sets one cookie value in order to track whether a visitor is new or returning. A “returning” visitor is one that has previously visited any tracked page on your domain within the last 5 years. The cookie is named is_returning and has a value of either 0 or 1. It expires 5 years […]

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    What happens when I reach my visit limit?

    When you reach your monthly limit of visitors, Crazy Egg will simply stop tracking data until your visits get reset. Visits reset on the first of each calendar month regardless of billing cycle. If you can not wait until the 1st of the month for new visits, you can always upgrade to a higher plan.

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    Will each page require a different tracking code?

    The tracking code is unique to an account and an account only has one tracking code. Every time you add a new page to track, the system will give you a code, but it will always be the same. So if you retest a page, you will not have to change the code on that […]

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    Can I track a password protected page?

    Snapshots for pages that are password protected or only accessible on your intranet can only be added using the Page Camera tool. The Page Camera tool is located under the Options tab once logged into your Crazy Egg dashboard. Page Camera is a desktop application that allows you to add snapshots of non-public pages. By taking the […]

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